+- HHWForum.hu (https://hhwforum.hu)
+-- Fórum: Letöltések (https://hhwforum.hu/forumdisplay.php?fid=9)
+--- Fórum: E-könyvek (https://hhwforum.hu/forumdisplay.php?fid=57)
+---- Fórum: Külföldi könyvek (https://hhwforum.hu/forumdisplay.php?fid=64)
+---- Téma: Human-centred design for IT Service Management―2nd edition (/showthread.php?tid=147124)
RE: Human-centred design for IT Service Management―2nd edition - book24h - 2024-09-29
![[Kép: d2d4ab446364e8c0260e5c783ce18c9b.webp]](https://i124.fastpic.org/big/2024/0929/9b/d2d4ab446364e8c0260e5c783ce18c9b.webp)
Free Download Human-centred design for IT Service Management―2nd edition by Katrina Macdermid
English | December 18, 2023 | ISBN: 0117094374 | 174 pages | PDF | 9.76 Mb
Humanising IT™ applies human-centred design principles to the world of IT service management. MORE INFORMATION Human-centred design is about empathising with the user-experience, whereas IT service management provides processes and technology to support users. And here lies the disconnect. This is where Human-centred design can help. It puts people first to understand their experiences and, perhaps more importantly, the barriers within IT departments themselves. Topics to improve your understanding include:
- An overview of human-centred design and how it can be integrated with IT service management
- How IT service management should serve the wider goals of the business
- How the DVF (desirability, viability, feasibility) model can be applied
- The four main phases of the Double Diamond model (discover, define, develop, deliver)
- Integrating the five Ps of human-centred design into IT service management (people, place, products, partners, processes)
Buy Premium From My Links To Get Resumable Support,Max Speed & Support Me
Idézet:A kódrészlet megtekintéséhez be kell jelentkezned, vagy nincs jogosultságod a tartalom megtekintéséhez.Links are Interchangeable - Single Extraction